RETURN AND EXCHANGE POLICY

Return and exchange policy

If your order was not to your liking, we will be happy to assist you with an exchange or store credit refund via a gift card for subsequent or momentary purchases. Please note that we do not offer refunds!

At this time, Nayibi Mexico does not accept returns but does accept exchanges. Exchanges are eligible within 15 days of delivery; Customer is responsible for all shipping involved in the exchange process. For Nayibi Mexico to accept an exchange, the product must be in the same condition and the request must be made within this window. The item must be in the same condition in which you received it: unused, with tags and in its original packaging. Inspect your order within 3 days of delivery and notify us immediately if the item is damaged, defective or if there is an error in your order.

The following items are NOT eligible for exchange/return:

  • Personalized items
  • Made to order items
  • Liquidation or closeout items
  • Items marked as “Final sale”.

To initiate the exchange process, please contact the following email info@nayibi.mx.
The customer is responsible for all shipments involved in the exchange process.

ORDER CANCELLATION

NAYIBI MEXICO as a small business every sale affects, big or small, that is why we do not accept cancellations after 24 hrs.

For changes, once the goods have been received by the User, only in the event that they do not correspond to the merchandise ordered, or if they are defective in any way, the User will have 3 working days from the day following the day of receipt, to notify by email to NAYIBI MEXICO to the address info@nayibi.mxThe reasons for the intended refund and, if applicable, attaching corroborating evidence, with the same period of time NAYIBI MEXICO to notify the User and to the same e-mail or number, the origin or not of such return, as well as the procedure and term to be observed, in case such return is accepted.

If the customer wishes to modify, he/she can do so within 24 hours by contacting info@nayibi.mx or via whatsapp at 4434377895.

Once the return has been made by the User, under the procedure and term that NAYIBI MEXICO has informed the User, NAYIBI MEXICO will send the garment in optimal conditions.

SIZE CHANGE

For the size change request may be applied only when the piece is new and in excellent condition, the size change will be valid within the first 10 days of receiving your order, this will apply for a larger or smaller size to the requested piece, may not make a change of model under any circumstances, when requesting the change of sizes the customer will bear the cost of shipping and return cost of the parts.

If you wish to make a warranty claim, we invite you to contact your dealer or our Call Center at +(52) 44 3437 7895.

SHIPPING METHODS AND RATES

NAYIBI MEXICO uses an external service for its national and international shipments. The shipping fee, as well as the import taxes applicable to the products and shipping, will be calculated prior to final payment of your purchase.

The calculation of import taxes is based on the typical rate applied by each country for textile products.

At the time you make your purchases online, that is to say through this page www.nayibi.mx you will be sent to the email or phone number you have registered, the status of the purchase, including the shipping number and details of the company responsible for delivery at the address provided (waybill), so that you can track the delivery.

In order to optimize delivery, we kindly ask the User to indicate an address to which the order can be delivered within the working hours 09:00 – 18:00 hours. NAYIBI MEXICO will not be responsible for errors caused in the delivery when the delivery address indicated by the user in the order form, does not conform to reality or have been omitted data necessary for its location.

Our deliveries have an additional cost for shipping, buying pieces with regular price or discounted pieces, by accepting the terms and conditions at the time of purchase, you are accepting the charge for such shipping.

Moreover, our purchase orders are processed in less than 72 hours. Orders received after 18:00 hrs will be processed the next business day.

In the event that the purchase order is not completed within the aforementioned time due to various inventory circumstances, which include but are not limited to, lack of inventory and/or the item is discontinued, NAYIBI MEXICO shall be entitled to return the amount paid by the User in the same terms and form in which the payment was made.

SHIPPING ADDRESSES

It is important to mention that, in order to fulfill the delivery, it is necessary that the billing address and the addressee’s address contain complete data.

It is the customer’s responsibility to verify that the shipping address information provided is correct. NAYIBI MEXICO is not responsible for any problems arising from errors in the shipping address.

  • We do not deliver to P.O. boxes
  • Items are packaged for care and protection, so there is no special wrapping.
  • If you require an invoice, please contact Sales and Call Center (CAT) at the following telephone number: 44 34377895.
  • The shipments are made through external parcels, so the user must maintain the tracking and or details of your package directly with the parcel.

DOMESTIC SHIPMENTS

The maximum time limit set for deliveries is thirty (30) working days, counted from the confirmation that NAYIBI MEXICO sends you by email or WhatsApp of your purchase, although the usual delivery time of NAYIBI MEXICO usually ranges from 5 to 18 working days. For further information, it is important to note that the procedure during this time is as follows: preparation of orders and shipping via DHL, Red Pack, Yellow Arrow, FedEx and Estafeta.

INTERNATIONAL SHIPMENTS

DHL, Ups and FedEx, will be used for international shipments or the parcel company of your choice. NAYIBI MEXICOShipping time is 8 to 18 business days, the day the order is shipped, NAYIBI MEXICO will communicate it to the User by e-mail confirming the departure of the goods.

SHIPPING in extended zone

For more distant areas we have delivery times of 15 to 30 working days (depending on your address) and in case the courier service does not cover the delivery at the indicated post office box, you will have to pick it up at the nearest office of the same. These deadlines are averages, and therefore an estimate, so it is possible that they may vary due to logistical issues or force majeure. Each delivery is considered completed from the moment the parcel delivery company makes the product available to the User, which is materialized through the control system used by the carrier. Delays in delivery will not be considered in those cases in which the order has been made available to the User by the carrier within the aforementioned period and could not be delivered for reasons attributable to the User.

DELIVERY DATA, NON-DELIVERY AND LOSS.

In the same e-mail or number in which the User is informed that the product has left the address of NAYIBI MEXICOIn case of any problem with the delivery, the shipping number and the customer service number of the shipping company responsible for the delivery are provided, so that in case of any problem with the delivery, the User can contact the shipping company directly to solve it. If at the time of delivery the User and/or addressee is absent, 2 more delivery attempts will be made within the following business days. If after 3 delivery attempts the delivery could not be made, the courier service will return the package to our address, in some cases they will hold it in their own warehouses in order to reschedule the delivery.
The User must contact NAYIBI MEXICO for rescheduling, the cost of this new delivery will be borne by the User. If the reason for non-delivery is a lost package, our TEAM will initiate an investigation. In these cases, response times from carriers or parcels usually range from one to three weeks.

PRICES AND RESALE PROHIBITIONS

Prices on this page are in Mexican Pesos.

No person has the right to purchase products on the nayibi.mx website with the intention of reselling them.

NAYIBI MEXICO reserves the right to accept or decline a purchase order even after receipt of a purchase receipt from the customer.

If an order is declined after payment, NAYIBI MEXICO will refund the full amount of the purchase.

NAYIBI MEXICO is the only one that can reserve the right to distribute its garments with stores or suppliers chosen by itself.

SEVERABILITY OF CLAUSES

If any of the terms and/or conditions of this document are determined to be illegal or unenforceable, the remaining clauses shall remain in effect.

APPLICABLE LAWS

This site is governed by the laws applicable to electronic commerce in the United Mexican States.

LEGAL NOTICE, ERRORS, INACCURACIES

The purpose of this site, nayibi.mx, is to provide the customer with the most accurate information possible. This site may contain errors or omissions, some of which may be related to price and availability of products. If there is an error or inaccuracy in the information on the site, Nayibi Mexico reserves the right to correct it, even after an order has been placed and received.

RETURN AND EXCHANGE POLICY
Return and Exchange Policy
If your order was not to your liking, we will be happy to assist you with an exchange or store credit refund via a gift card for subsequent or momentary purchases. Please note that we do not offer refunds!
At this time, Nayibi Mexico does not accept returns but does accept exchanges. Exchanges are eligible within 15 days of delivery; the customer is responsible for all shipping involved in the exchange process. In order for Nayibi Mexico to accept an exchange, the product must be in the same condition and the request must be made within this window. The item must be in the same condition in which you received it: unused, with tags and in its original packaging. Inspect your order within 3 days of delivery and notify us immediately if the item is damaged, defective or if there is an error in your order.
The following items are NOT eligible for exchange/return:
Personalized items.
Made to order items
Clearance or closeout items
Items marked as “Final Sale”.
To initiate the process, please exchange can be initiated through contact at the following email info@nayibi.mx.
The customer is responsible for all shipping involved in the exchange process.
CANCELLATION OF ORDERS
NAYIBI MEXICO as a small business every sale affects, big or small, that is why we do not accept cancellations after 24 hrs.For a change, once received the merchandise by the User, only in case it does not correspond to the merchandise of the order, or it presents some type of damage, the User will have 3 working days, counted from the day following the day of the reception, will have to notify by email to NAYIBI MEXICO to the address info@nayibi.mx, NAYIBI MEXICO will have the same term to notify to the User and to the same e-mail or number, the origin or not of such return, as well as the procedure and term that will have to be observed, in case of being accepted such return.
If the customer wishes to modify, he/she may do so within the first 24 hours by contacting info@nayibi.mx or via whatsapp at 4434377895.
Once the return has been made by the User, under the procedure and term that NAYIBI MEXICO has informed him/her, NAYIBI MEXICO will send the garment in optimal conditions.
SIZE CHANGE
The size change request can only be applied when the piece is new and in excellent condition, the size change will be valid within the first 10 days of receiving your order, this will apply for a larger or smaller size to the requested piece, they cannot make a change of model under any circumstances, when requesting the change of sizes the customer will bear the cost of shipping and return cost of the parts.
If you wish to make a warranty valid, we invite you to contact your dealer or our Call Center at +(52) 44 3437 7895.
SHIPPING METHODS AND RATES
NAYIBI MEXICO uses an external service for domestic and international shipments. The shipping rate, as well as the import taxes applicable to the products and shipping, will be calculated prior to final payment of your purchase.
Import taxes are calculated based on the typical rate applied by each country for products of textile origin.
When you make your purchases online, i.e. through this page www.nayibi.mx you will be sent to the email or phone number you have registered, the status of the purchase, including the shipping number and details of the company responsible for delivery at the address provided (waybill), so that you can track the delivery.
In order to optimize the delivery, we thank the user to indicate an address where the order can be delivered within working hours 09:00 – 18:00 hours. NAYIBI MEXICO will not be responsible for errors caused in the delivery when the delivery address indicated by the user in the order form, does not conform to reality or have been omitted data necessary for its location.
Our deliveries have an additional cost for shipping, buying regular price parts or discounted parts, by accepting the terms and conditions at the time of purchase, you are accepting the charge for such shipping.
Otherwise, our orders are processed in less than 72 hours. Orders received after 18:00 hrs will be processed the next business day.
In the event that the purchase order is not completed within the aforementioned time due to various inventory circumstances, which include but are not limited to, lack of inventory and/or the item is discontinued, NAYIBI MEXICO will have the right to return the amount paid by the User in the same terms and manner in which the payment was made.
SHIPPING ADDRESSES
It is important to mention that, in order to comply with the delivery, it is necessary that the billing address and the recipient’s address contain complete data.
It is the customer’s responsibility to verify that the information provided on the shipping address is correct. NAYIBI MEXICO is not responsible for any problems arising from errors in the shipping address.
We do not deliver to P.O. boxes.
Items are packaged for your care and protection, so there is no special packaging.
If you require an invoice, please contact our Sales and Call Center (CAT) at the following telephone number: 44 34377895.
The shipments are made through external parcels, so the user must keep the tracking and or details of your package directly with the parcel.
NATIONAL SHIPMENTS
The maximum term set for deliveries is thirty (30) working days, counted from the confirmation that NAYIBI MEXICO sends you by email or WhatsApp of your purchase, although the usual delivery time of NAYIBI MEXICO usually ranges between 5 to 18 working days. For more information, it is important to note that the procedure during this time is as follows: order preparation and shipping via DHL, red pack, yellow arrow, FedEx and Estafeta.
NATIONAL SHIPMENTS
The maximum term set for deliveries is thirty (30) working days, counted from the confirmation that NAYIBI MEXICO sends you by email or WhatsApp of your purchase, although the usual delivery time of NAYIBI MEXICO usually ranges from 5 to 18 working days. For more information, it is important to note that the procedure during this time is as follows: order preparation and shipping via DHL, red pack, yellow arrow, FedEx and Estafeta.
INTERNATIONAL SHIPMENTS
the parcel that DHL, Ups and FedEx, will be used for international shipments or the parcel company that NAYIBI MEXICO decides. the shipping time is from 8 to 18 working days, the day the order is shipped, NAYIBI MEXICO will communicate it to the User by e-mail confirming the departure of the merchandise.
DELIVERY IN EXTENDED ZONE
For the most distant areas we have delivery times of 15 to 30 working days (depending on your address) and in case the courier service does not cover the delivery at the indicated post office box, you will have to pick it up at the nearest office of the same. These delivery times are averages, and therefore an estimate, so it is possible that they may vary due to logistical issues or force majeure. Each delivery is considered completed from the moment the parcel company makes the product available to the User, which is materialized through the control system used by the carrier. Delays in delivery will not be considered in cases where the order has been made available to the User by the carrier within the aforementioned period and could not be delivered for reasons attributable to the User.
DELIVERY INFORMATION, NON-DELIVERY AND LOSS.
In the same e-mail or number in which the User is informed that the product has left NAYIBI MEXICO’s address, the shipping number and the customer service number of the transport company responsible for the delivery are provided, so that in case any problem arises with the delivery, the User can contact the transport company directly to solve it. If at the time of delivery the User and/or recipient is absent, 2 more delivery attempts will be made in the following working days. If after the 3 delivery attempts it could not be made, the courier service will return the package to our address, in some cases it will be retained in our own warehouses in order to make a new delivery schedule.
The User must contact NAYIBI MEXICO for rescheduling, the cost of this new delivery will be borne by the User. If the reason for the non-delivery is the loss of the package, our TEAM will initiate an investigation. In these cases, the response time of the carriers or parcels usually ranges from one to three weeks.
PRICES AND RESALE PROHIBITIONS
The prices on this page are in Mexican Pesos.
No person has the right to purchase products on the nayibi.mx website with the intention of reselling them.
NAYIBI MEXICO reserves the right to accept or decline a purchase order even after receipt of a purchase receipt from the customer.
If an order is declined after payment of the order, NAYIBI MEXICO will make a refund for the full amount of the purchase.
NAYIBI MEXICO is the only one that can reserve the right to distribute its garments with stores or suppliers chosen by it.
SEVERABILITY OF CLAUSES
If any of the terms and/or conditions of this document are determined to be illegal or unenforceable, the remaining clauses shall remain in full force and effect.
APPLICABLE LAW
This site is governed by the laws applicable to electronic commerce in the United Mexican States.
LEGAL NOTICE, ERRORS, INACCURACIES
The purpose of this site, nayibi.mx, is to provide the customer with the most accurate information possible. This site may contain errors or omissions, some of which may be related to the price and availability of products. If there is an error or inaccuracy in the information on the site, Nayibi Mexico reserves the right to correct it, even after an order has been placed and received.

Do not sell my personal information

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) gives you rights with respect to how your personal data or information is treated. Under the law, California residents may opt out of the “sale” of their personal information to third parties. As defined by the CCPA, “selling” refers to the collection of data for the purpose of creating advertising and other communications. Learn more about the CCPA and your privacy rights.

How to unsubscribe

Send an email to info@nayibi.mx, we will no longer collect or sell your personal information. This applies both to third parties and to data we collect to help personalize your experience on our website or through other communications. For more information, see our privacy policy.

To be eligible to opt out, you must be sailing from California.

Do not sell my personal information

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

Send an email to info@nayibi.mx, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

To be eligible to opt-out, you must be browsing from California.